IT-FM Services

Our FMS team consistently increase the productivity of customer's IT services by reducing cost, minimizing risk and increasing high end user satisfaction. NAOKI-TECH's IT Facility Management Services are based on Service Level Agreement (SLA) model and are aimed for high availability, better performance and higher security perspectives. We provide a cost-effective method of managing and protecting enterprise networks, systems and applications 24 x7.

The services are combinations of onsite and offsite service delivery methodologies to ensure that we meet our customer requirements cost-effectively. The various service offerings under IT FMS are:

Why NAOKI-TECH IT FM Services

• Flexibility of choosing country specific service options & SLA that to fit your needs- 24x7, 9x6, SBD, NBD.
• Speciality in Global Sourcing of hard to find spares.
• Gain time to focus on your Core Business instead IT escalations.
• On demand availability of most comprehensive IT skill set.
• Reduce overall cost and control operating expenses.
• Improve productivity and reduce down time.
• Reliability of service- ISO 27001 & 20000 QMS.
• Pan India coverage in 214 cities through 14 Regional Spare Stock Locations.
• Global resources for Application Maintenance.

Our Capabilities

• 24 x 7 Data Center Management.
• Helpdesk & Service Desk Management.
• Server & Storage Management.
• Network Management.
• Cybersecurity & Threat Intelligence.
• Application & Database Management.
• Asset Management.
• Desktop ManagementDesktop Management.

Annual Maintenance Contracts

We provide comprehensive support for Servers Storage, Network components and other IT Enterprise hardware. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum uptime is the single most critical requirement for most of the customers and the same is achieved through, quick resolution of breakdowns and preventive maintenance. Availability of spare parts, technical expertise, proper coordination and support capabilities across wide range of products enables our service to provide maximum uptime.

Our Annual Maintenance Services of IT & Non IT equipments provide our clients with comprehensive support plans to fulfil today’s requirements of managing IT infrastructure covering end to end IT & non IT Infrastructure. Moreover, our AMC services are fully customizable, comes with various options such as Country Specific Support, SLA Options, Hardware Break Fix Only, H&F Only, T&M only, as required by our global clients.

Datacentre Services

NAOKI-TECH provides on demand support pack from OEM’s and a comprehensive alternative to Original Equipment Manufacturer (OEM) storage hardware maintenance plans. Whether you’re running a mix of hardware brands, using storage systems that are technically reached their End of Service Life (EOSL) cutoff, or just paying too much for a replacement that gives you equivalent SLA attainment at a more reasonable price, moving your server or storage maintenance to NAOKI-TECH makes good business value to your IT.

End-of-life and legacy enterprise hardware or datacenter support is another area where NAOKI-TECH excels and delivers more value through its strategic global partnership with TPM companies.